We ship order WORLDWIDE for MOST of the case. As long as you can find your country in the sign up form, we do ship to your country.
We CANNOT ship to military site, such as APO, FPO, etc.
Please make sure your SHIPPING ADDRESS is correct. Once the package is shipped out, we can help nothing if the address is wrong.
Shipping Method and Shipping Cost
Unless or specify in the item description, all the items which is listed in the store will be shipped through either:
HongKong Post Air Mail Registered
HongKong Post Air Mail Parcel
Yamato TaQBin Courier Service (For HongKong Local order only)
We usually offer different kinds of shipping method for customer to choose to ship your order.
Customer can pick the favorable shipping method depends on their budget and urgency.
Shipping cost depends on shipping destination, shipping method chose and shipping weight of item ordered.
You need to pay shipping fee for EVERY unit of item you bought.
Shipping Cost is Non-refundable for ALL situations once an order is shipped.
Shipping Option can be checked from the shopping cart box located in right hand side of the homepage.
You can also choose your favor shipping method in the check out page.
Shipping method and shipping cost will be STATED CLEAR IN THE CHECKOUT PAGE.
Remote area fee is NOT included (only for DHL, UPS or TNT shipment), for detail, please contact DHL, UPS or TNT to check your zip code.The definition of remote area depends on courier companies, that all the extra chargers is requested upon the final confirmation of courier before order shipped.
Order Processing & Handling
Order processing time is about 2 working days; we usually ship out your order within 2 working days.
We provide STANDARD packing for each shipment, if you have special request about packing, please contact us by CONTACT US FORM before place a order.
We ship out an order according to the shipping address you provided, so please ensure the shipping address is correct when check out a order.
We are not responsible for shipment failure due to improper address provided by customer.
We try our best to make the stock status most up to date, however, it is NOT a REAL TIME system.
We DO NOT split shipment:
We will wait ALL your products in stock and ship out ALL the items in the SAME package.
e.g. If you bought Item A (ship within 48hrs), Item B (ship within 5-10 days) We will only ship out the order, if and only if BOTH items are available and ready to ship, the order processing time will be 5-10 days.
We DO partial shipment:
e.g.If you bought Item A, B, C, which are supposed to be in stock. But we found that only Item A, B are in stock. In this case, we will REFUND Item C to you, and ship out Item A, B without further notice.
DO NOT accept PARTIAL shipment
If you DO NOT want partial shipment, please STATE following in YOUR ORDER NOTES, in this case, we will contact you for further decision.
I DO NOT accept PARTIAL shipment
Item is shipped from Hong Kong or China, depends on the items that your purchase.
Item usually ship to you within 48hrs after received the payment.
Please be patient and give time to our warehouse team to prepare your order. We may need to fine tune and test the item before ship it to you.
We only ship the item if and only if the payment is completed and cleared.
The availability of a item is shown in the item page, some item is supplied directly from factory and take longer time for us to arrange the goods and prepare the shipment.
Shipment Time of different shipping method
Courier service (DHL, UPS, Fedex or TNT)
Asian Area: 2-4 working days
USA or Canada: 3-6 working days
Europe: 5-7 working days
Rest of the world: 4-10 working days
EMS Express Service
Asian Area: 3-5 working days
USA or Canada: 4-7 working days
Europe: 5-7 working days
Rest of the world: 4-10 working days
Air Mail Registered and Air mail Parcel
Asian Area: 5-7 working days
USA or Canada: 7-14 working days
Europe: 10-14 working days
Rest of the world: 7-21 working days
Above shipment time is an estimation suggested by the shipping company, it is for reference only and not guaranteed.
In exceptional cases, longer lead times may apply and shipment delays may cause by your local customs or local postal service unit.
The shipment time stated DO NOT include the custom inspection time.
Some delay may caused by Custom Hold, the inspection time depends on the local custom authority and it is out of our control.
Sometimes the package may keep in the your local post office, you may need to collect the package by yourself at the post office.
Duty and Tax
All Item price stated in the website is TAX EXCLUSIVE. We base in Hong Kong and we have no rights to charge you local duty and tax.
We can declare LESS value in the invoice. Normally we will declare 50%-70% of your order value.
We usually ship all order as "GIFT".
If you have any special request, please state your request clearly in the order remarks when confirm your order.
It is your responsibility to make sure the merchandise(s) you ordered comply to your local laws and import regulations
You also responsible to contact your local postal service unit or customs to retrieve the shipment if there is any problem happened.
All custom duties, import taxes and any other extra charge will be paid by the recipient in case.
We have no rights and we are impossible to solve any troubles bought by your local customs or postal service units.
We do not know how much duty and tax you have to pay, it depends on your custom department, I think you understand your government more than us.
We do not responsible for any duty tax charged by your custom, and hence any related troubles.
please consider this matter before you decide to make a purchase from oversea country, please expect to pay duty and tax for import item.
Tracking number and Trace order
There is tracking number for most of the shipping method, unless specified.
We will provide a tracking number once the order is processed.
Usually, the order is able trace from the tracking system of corresponding shipping company within 48hours the order shipped.
The update of tracking information depends on the shipping company.
Shipping method like Air Mail Registered provide only limited tracking information.
NOT ALL shipping method provide point to point tracking details.
If you do not receive the order after 20 days, please contact the local post office or shipping company to see if they have any information about your package.
Tracking number can be found at your ACCOUNT page AFTER login.
URL for online tracking:
HK Post Air Mail Registered / EMS Express / Parcel http://app1.hongkongpost.com/CGI/mt/enquiry.jsp
HK DHL Express http://www.dhl.com.hk/publish/hk/en.high.html
HK UPS Express http://www.ups.com/WebTracking/track?loc=en_HK
Most of orders arrived within the expected lead time; however, exceptional case like package lost may happen for international shipment.
We DO NOT bare the responsibility for the case of package lost.
Shipment processing and delivery is handled by the corresponding shipping company once they accepted a shipment, and they are responsible to ensure the arrival of a package.
We do help customer report an enquiry case so as a claim if applied to the corresponding shipping company in case of exceptional.
The shipping company will work on a case to investigate the delivery status of a package; they have the final judgment if the case is qualified to receive a claim.
We will offer the corresponding compensation if applied to you as soon as the shipping company report the final investigation result.
NO COMPENSATION will be made unless the shipping company has the final judgment about an exceptional case.
The amount of compensation if applied is base on the postal regulation of the corresponding shipping company, unless specified.
Order Undelivered or Unclaimed
We shipped order according to the shipping address provided by customer when they checkout out the order.
However, due to Address incomplete, local postal failure or unclaimed by consignee, the package may return to sender.
1. For FREE-Shipping item:
Customer need to bare the shipping cost to re-ship the package if they still want the order.
We charged 20% of total order amount as re-stocking fee if customer decide don't want the order anymore.
We charged 30% of total order amount as re-stocking fee for the case the package is REFUSED by Consignee.
2. For NON Free-Shipping item:
Shipping fee paid is non-refundable.
Customer need to pay shipping cost again to re-ship the package if they still want the order.
We will refund item price only if customer decide don't want the order anymore.
We charged 20% of total item price as re-stocking fee for the case the package is REFUSED by Consignee.
For more details about shipment, please feel free to contact us.